Conflict Resolution Strategies for Project Managers

Introduction
Where there are people, there will be conflict. Successful project managers handle it with calm confidence.

Why PM Matters Now More Than Ever
Remote work, tight deadlines, and diverse teams can easily create friction. The key is resolving issues quickly and fairly.

Business Benefits of PM
Conflict resolution:

• Maintains morale and productivity
• Strengthens relationships
• Prevents costly delays

So, What’s the Bottom Line?
Ignoring conflict never works, addressing it early and respectfully turns tension into teamwork.

How You Can Be Part of the Solution
In the QCTO programme, learners explore communication techniques and problem-solving models to manage conflict constructively.

Thought-Provoking Question
When tension rises on a project, do you avoid it, confront it, or coach through it?